Member Service Representative (MSR)
Arkansas Valley Electric Cooperative Corporation Ozark, Arkansas
Member Service Representative (MSR)
Arkansas Valley Electric Cooperative Corporation seeks multiple qualified candidates for the position of MSR at the Ozark Headquarters. Duties and Responsibilities: Assists new members in completing membership applications for service. Responds to questions regarding member accounts, service transfers, and work status. Secures, researches, and assembles all pertinent data to process moves, disconnects, and reconnects and maintains member files on an ongoing basis to ensure that the information is accurate and the member is billed correctly Answer incoming calls in a prompt, courteous, and efficient manner ensuring that calls are properly and promptly completed. Discuss billing problems and procedures with members on the telephone and in person. The MSR shall be required to perform any other duties assigned in order to fulfill the objectives of the Cooperative. This position is required to work on Saturday when scheduled.
Other Skills and Abilities:
- Must be able to communicate effectively with the members and co-workers.
- Successful applicant must hold a valid driver's license.
- Must be able to operate personal computer and use standard office software including email.
Education and/or Experience: This job requires reading, writing, mathematics and typing, therefore, a high school diploma or the equivalent is required with a college degree and certificate training preferred.
EEO/AA/F/M/SO/GI/VET/Disabled