Brainiac - Tier 4BUCKEYE BROADBAND-HUMAN RES.
Brainiac- Tier 4
Buckeye Broadband is looking for a qualified candidate for our Brainiac - Tier 4 position.
The Brainiac - Tier 4 (Field Technician) is responsible for providing advance technical and customer support for Buckeye Broadband specialized home services.
These services include (but are not limited to): customer owned equipment installation and optimization, home audio and video configuration, computer repair, software installation, home networking, remote device support, and technical advice on current and emerging consumer electronics technologies. The Brainiac - Tier 4 (Field Technician) will represent Buckeye Broadband's highest standard of customer service maintaining the same level of professionalism and appearance.
- High School diploma/equivalent - required
- A+ Certification or equivalent - required
- Maintain A+ Certification every 3 years - required
- 1 year of retail or customer service experience - required
- 1 year of computer repair experience - preferred
- Associate degree in Electronics/IT related - preferred
- CCNA/CCNP, Network +, MCSE training/certificate - preferred
- 1 year prior practical experience in CATV system maintenance - preferred
- Demonstrate through testing via written and or oral testing the ability to troubleshoot/ configure customer premise equipment and computers Core Competencies
- Agile - Embraces change; adaptable and flexible; sense of urgency;
- Innovative - Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
- Customer Focused - External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
- Collaborative - Teamwork, Proactive knowledge sharing, Constructive Conflict;
- Accountable - See it, Own it, Solve it, Do it; Hold each other accountable.
Benefits at Buckeye include:
- Free Cable (in our service area) Discounts on Internet and Phone Service
- Comprehensive medical/dental/vision
- Life Insurance
- Opportunities for Advancement
- Tuition Assistance
- Paid Holidays Paid Vacation/Absence/Sick Time
Buckeye Broadband, Telesystem, and Metro Fiber & Cable Construction Co. are equal opportunity employers (EOE).