Northwood , OH
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NOC Analyst I

Northwood, OH Full-time
Posted on March 17, 2019

Shared Services is looking for a qualified candidate to fill a full-time NOC Analyst position.

The NOC Analyst I is responsible to ensure the successful and reliable operation of the Data, Voice, Video networks and Facilities. This position supports the overall day-to-day operation of the Network Operations Center including but not limited to surveillance, maintenance, troubleshooting, incident management, change management, backups, upgrades, SLAs and documentation.

Minimum requirements

  • High School Diploma / GED - Required AND
  • Associates degree from an accredited university with a major in Engineering, Telecommunications, Computer Science or other related technical degree - Required OR
  • Three (3) years of NOC or technical contact center experience to include providing direct customer technical support for high speed data and computing products in lieu of a degree - Required
  • Associate level certification from Cisco, Juniper, etc. - Required
  • Must be current or acquired/renewed within 6 months
  • ITIL Certification - Highly Preferred
  • Experience in a 99.999% uptime carrier or large enterprise environment. - Highly Preferred
  • Working knowledge of EMS / SNMP monitoring of network devices - Highly Preferred
  • Proven understanding of Service Provider data, voice, and video networks. -Highly Preferred
  • Solid understanding of Access Network technologies including DOCSIS, hybrid fiber-coax (HFC) plant architectures, node combining plans (NCPs), and RF theory. - Preferred
  • Working knowledge of fault management including DOCSIS diagnostic and troubleshooting procedures - Preferred
  • Experience with carrier grade voice switching platforms and protocols - Preferred
  • Basic understanding of TCP/IP and SNMP protocols - Preferred
  • Basic understanding of industry standard routing and switching protocols (BGP, OSPF, IS-IS, Multicast, STP, 802.3x, etc.)- Preferred
  • Working knowledge of MPLS (RSVP-TE, LDP, FEC, MP-BGP, etc.) - Preferred
  • Working knowledge of VoIP protocols (SIP, RTP, MGCP, etc.) - Preferred
  • Working knowledge of IPTV networks and MPEG audio/video standards. - Preferred
  • Working knowledge of X-GPON technologies and FTTx architectures - Preferred
  • Working knowledge of video and voice diagnostic and troubleshooting procedures - Preferred Core Competencies
  • Agile - Embraces change; adaptable and flexible; sense of urgency;
  • Innovative - Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
  • Customer Focused - External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
  • Collaborative - Teamwork, Proactive knowledge sharing, Constructive Conflict;
  • Accountable - See it, Own it, Solve it, Do it; Hold each other accountable.

We offer a top-notch compensation and benefits program

Qualified applicants may apply online at our website.