IT Infrastructure Manager
IT Infrastructure Manager
Salary: $139,620.00 $178,230.00/year
Application Deadline: February 1, 2019 5:00 PM PT
San Francisco's Human Services Agency (HSA) is the central resource which delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Office of Early Childhood Education joined the Agency in 2014.
Position Description: Under general direction from the IT Director, the IT Infrastructure Manager is responsible for the engineering, architecture, and operations for the desktop, network, and servers consisting of over 400 servers, 200 network devices, and 3000 desktops, located at 15 plus locations within San Francisco. This position is split between management of technical staff and doing hands-on server, desktop, and network administration, including tier 3 technical troubleshooting. In addition to troubleshooting the more complex issues, the manager will be responsible for the overall architecture and design of the server, network, and desktops systems. The ideal candidate will be able to bridge the gap between highly technical IT staff and end-users and non-technical managers with their excellent communication skills. The infrastructure manager also supports various internal IT teams in application development operations, business intelligence, digital services, state welfare systems, telephony, and information security.
Essential duties and responsibilities include, but are not limited to:
1. Lead and supervise technical managers and staff; this includes evaluating, training, and selecting subordinates and developing and applying policies, standards, and procedures.
2. Develop and oversee infrastructure strategy, plans, and budgets.
3. Design, architect, install, upgrade, and maintain the most complex infrastructure systems, monitoring systems, messaging systems, and backup systems; mentor staff in this work.
4. Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; research and evaluate data center technologies.
5. Provide consultation and analysis on the most complex production issues; troubleshoot system problems; implement solutions including disaster recovery and business continuity.
6. Manage and design server, desktop, network and related systems; review plans for hardware equipment and services; assist in the procurement process; evaluate and test hardware and software products; coordinate hardware and software purchases.
7. Keep abreast of new technologies for evaluation of their benefit to the Agency.
8. Respond to customer issues and escalations.
9. Collaborate with end-users and program staff on technology solutions to enhance business services.
10. May serve as liaison for the Department with a variety of other City/County staff for technology related initiatives and projects.
11. Perform vendor management duties by overseeing, escalating, managing relationships, and resolving issues.
12. Oversee infrastructure related projects.
Minimum Qualifications:
1. Possession of a baccalaureate degree from an accredited college or university; AND
2. Seven (7) years of professional Information Technology experience designing, supporting, and troubleshooting in at least two of the technical disciplines of Desktop, Network, and/or Server in a Windows environment. This experience must include three (3) years supervising Information Technology professionals working in the fields of Desktop, Network, and/or Server environments.
Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. -Possession of a baccalaureate or graduate degree from an accredited college or university in computer science, management information systems, data processing operations, or a closely related field.
Equal Employment Opportunity Employer