Customer Care Specialist
ForTec Medical
Hudson, OH
Full-time
Call Center / Customer Service
Posted on October 10, 2019
Customer Care Specialist
ForTec Medical is currently seeking an experienced full-time Customer Care Specialist for our corporate office in Hudson, OH. The work environment is fast-paced with a focus on excellent customer service. Candidates must be available to work from 10:30 am to 7:00 pm on Monday - Friday. The call center is open from 7:30 am to 7:00 pm.
Primary Responsibilities:
- Performs customer scheduling functions via high volume customer phone calls and emails.
- Communicates with team members regarding schedule additions/changes.
- Communicates with hospital staff, doctors regarding schedule additions/changesEnters and updates work orders in the on-line scheduling system.
- Updates customer notes in the CRM system.
- Conducts confirmation calls.
- Provides general office assistance.
Skills, Experience, and Qualifications Required:
- Experience working in a high volume call center environment.
- Scheduling experience.
- Strong customer service skills.
- Professional phone demeanor.
- Work well under pressure during high volume calls.
- Problem-solving skills.
- Ability to adapt to urgent priorities Ability to resolve scheduling conflicts quickly.
- Ability to work independently with minimal supervision.
- Strong attention to detail.
- Ability to multi-task.
- Thrives in a team culture environment.
- Computer proficiency in Microsoft Office applications.
- Previous CRM experience is helpful.
- Dependable.
Join ForTec Medical - make your impact today!