Assistant Branch Manager
Position Summary |
Assists Branch Manager in all phases of branch operations, and assumes responsibility for the branch in the Branch Manager’s absence. Backs-up CSR line and acts as Lead CSR in his or her absence. Opens new accounts, is a consumer loan officer and is responsible for maintaining quality customer service. |
Essential Duties & Responsibilities |
Customer Service: · Opens and closes the branch lobby. · Answers customer or CSR questions and resolves customer issues. · Matches customer needs with bank products. New Accounts Representative: · Responsible for opening new deposit accounts including; checking, savings, CDs, IRAs, safety deposit boxes, etc. · Enters information on the computer system and processes proper paperwork. · Follows all pertinent compliance regulations. Loan Officer: · Must be available for appointments and customer walk-ins. · Interviews customers and has ability to take applications for all consumer loans (Home equity, Second Mortgage, and installment loans, etc.). · Has loan authority in accordance with the loan policy and offers a second opinion on loans refused by other officers. · Responsible for following all pertinent compliance regulations. CSR Activities: · Backs-up CSR line during times of need. · Covers Lead CSR duties in his or her absence. · Assists with managing vault cash and other CSR needs. Supervising: · Works with manager to resolve personnel issues. · Limited supervisory responsibility, however directly responsible for personnel concerns in the absence of the Manager. · Assists in staff scheduling. |
Other Functions |
· Assists in monitoring NSF activity, kiting and overdrawn accounts. · Assists with staff training. · Ensures security procedures are followed by branch staff. · Maintains compliance with all banking laws, acts, regulations and bank policies and procedures. · Any other duties, projects, and/or supervisory functions as assigned by Management. |
Requirements & Qualifications |
1. Education: High School Diploma required; Associates Degree preferred. 2. Experience: CSR and New account experience; lending experience helpful. 3. Specific Skills: Computer skills, above average communication skills, management skills. 4. Specialized Knowledge, Licenses, etc.: Familiar with compliance regulations; Notary. 5. Supervisory Responsibility, if any: Assists Manager in supervision of staff 6. Working Conditions (shift times, location, etc.): Bank Operating Hours including rotating Saturday schedule. |