Assistant Branch Manager

Position Summary

Assists Branch Manager in all phases of branch operations, and assumes responsibility for the branch in the Branch Manager’s absence.  Backs-up CSR line and acts as Lead CSR in his or her absence.  Opens new accounts, is a consumer loan officer and is responsible for maintaining quality customer service. 

Essential Duties & Responsibilities

Customer Service:

·         Opens and closes the branch lobby. 

·         Answers customer or CSR questions and resolves customer issues. 

·         Matches customer needs with bank products.

New Accounts Representative:

·         Responsible for opening new deposit accounts including; checking, savings, CDs, IRAs, safety deposit boxes, etc.  

·         Enters information on the computer system and processes proper paperwork. 

·         Follows all pertinent compliance regulations.

Loan Officer:

·         Must be available for appointments and customer walk-ins. 

·         Interviews customers and has ability to take applications for all consumer loans (Home equity, Second Mortgage, and installment loans, etc.). 

·         Has loan authority in accordance with the loan policy and offers a second opinion on loans refused by other officers. 

·         Responsible for following all pertinent compliance regulations.

CSR Activities:

·         Backs-up CSR line during times of need. 

·         Covers Lead CSR duties in his or her absence. 

·         Assists with managing vault cash and other CSR needs.

Supervising:

·         Works with manager to resolve personnel issues. 

·         Limited supervisory responsibility, however directly responsible for personnel concerns in the absence of the Manager. 

·         Assists in staff scheduling.

Other Functions

·         Assists in monitoring NSF activity, kiting and overdrawn accounts.

·         Assists with staff training.

·         Ensures security procedures are followed by branch staff.

·         Maintains compliance with all banking laws, acts, regulations and bank policies and procedures.

·         Any other duties, projects, and/or supervisory functions as assigned by Management.

Requirements & Qualifications

1.       Education:  High School Diploma required; Associates Degree preferred.

2.   Experience:  CSR and New account experience; lending experience helpful.        

3.   Specific Skills:  Computer skills, above average communication skills, management skills.

4.   Specialized Knowledge, Licenses, etc.:  Familiar with compliance regulations; Notary.

5.   Supervisory Responsibility, if any:  Assists Manager in supervision of staff

6.   Working Conditions (shift times, location, etc.):  Bank Operating Hours including rotating Saturday schedule.