Chief Quality Officer
Health Care for the Homeless
Baltimore, MD
Full-time
Management
Posted on May 30, 2020
Overview
The Chief Quality Officer (CQO) leads clinical operations and informatics, regulatory compliance, safety and performance improvement across multiple sites at this federally-qualified health center. The CQO is a member of an Executive Team that leads a person-centered, interdisciplinary practice that provides high-quality care to improve the health of vulnerable populations. The CQO is a champion of quality, safety, data-driven decision making and innovation. As part of the Executive Team, this role is broadly responsible for the effective functioning of this non-profit service, advocacy and housing organization.
Key Role Responsibilities
- Leads clinic operations to provide efficient, high quality, person-focused care by maintaining a culture of performance improvement, continuous learning and innovation. Partners across the Executive Team to improve client access to care, through-put, communications and billing practices. Continuously incorporates input from clients, staff and data analytics to improve systems and workflows for quality, efficiency and client satisfaction.
- Provides clients, staff and visitors with an exceptional experience through exemplary customer service, including a safe environment. In partnership with peers in executive leadership, ensures compliance with regulatory and accreditation standards in client care i including those set by HRSA, FTCA, TJC, NCQA, OSHA, CLIA and HIPAA. Collaboratively leads initiatives to improve client safety, including the development and implementation of infection control and risk management plans. Oversees the development and maintenance of agency policies and procedures.
- Partners across the Executive Team and clinic staff to ensure financial sustainability, including oversight of federal, state and city grants management and clinical operations revenue cycle management. Includes leading continuous improvement processes for data entry, reporting, training, workflows and cross-department communication.
- Develops and mentors Quality Division leadership, building their capacity and enthusiasm for the work. Fosters a collaborative, supportive and collegial environment across agency departments to ensure a high-quality experience for clients and high staff morale.
- Oversees the systems and technology needed to maintain high quality clinical data, including management of the electronic health record. Champions a transparent, data-driven culture.
- Leads the creation of the agency-wide annual performance improvement plan.
- Directs population health interventions, including chronic disease management.
- Provides effective and compassionate direct clinical care (one to two sessions/week).
- Builds partnerships critical to advancing the mission and improving client care and care coordination. Develops and maintains positive relations with clients, staff, regulatory agencies, hospital partners and referral sources. Represents the agency publicly, participating in workgroups and committees that further the agency's strategic and operational plans.
- Supports the Board of Directors. Staffs the Compliance and Risk Management Committee and the Program and Performance Improvement Committee of the Board of Directors.
Key Agency Responsibilities
In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:
- Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance
- Actively participates in performance improvement and advocacy activities that support the mission
- Protects clientsi personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations
- Performs other duties on an as-needed basis
Knowledge, Experience and Skills
Formal Education and Training
A master's degree in nursing
Registered Nurse with current license
Experience
- A minimum of eight years of clinical administration/leadership experience in a regulated health care environment; FQHC experience highly preferred
- Minimum of four years supervisory experience with significant experience in building, mentoring and coaching teams
- Demonstrated leadership in data analysis and process improvement
- Coordination of state, Joint Commission and/or CMS surveys within the past three years
- Preferred experience in direct clinical practice within a team-based care setting or in a patient-centered medical home
- Experience in community or public health with underserved populations
Skills
- Excellent verbal and written communication skills
- Ability to analyze complex tasks, systems, problems and determine solutions
- Strong interpersonal, written and verbal communication skills; tact
- Flexible approach
- Self-reflective
- Ability to manage ambiguity and complexity
- Proficiency in data analysis and interpretation
- Ability to motivate and inspire staff
- Financial acumen and the ability to translate economic principles to staff