da Vinci Key Customer Manager - France East
Intuitive Surgical
San Francisco, CA
Full-time
Call Center / Customer Service
Posted on January 9, 2019
Job: Sales
Primary Location: France
Schedule: Full-time
Requisition ID: 190090
Description
Primary Location: France
Schedule: Full-time
Requisition ID: 190090
Description
Primary Function of Position
The da Vinci® Key Customer Manager plays a critical role in building and developing the installed base of da Vinci® Surgical Systems within key customer accounts in assigned territory.
The major responsibilities are to manage and direct the corporate level sales of da Vinci® Surgical Systems and to grow the utilization through increased procedures within Tier 1 accounts and private IDN groups in France. This will be accomplished through a variety of activities including corporate level relationships, hospital/account specific activities and direct interaction with ISI da Vinci® Sales Managers and Sales Representatives.
Roles and Responsibilities
- Provide first point of contact for all capital related activities in a specified account portfolio
- Responsible within a specified account portfolio for the Capital system placement and Clinical procedure performance driven through direct and indirect teams; collaborate with both capital and clinical teams to manage and increase the system install base and procedure performance.
- Expand capital pipeline beyond ‘what the field is working on’
- Assist the clinical management team for both maintaining and growing the utilization through increased procedure business in a specified account portfolio
- Assists the Sales Directors with the negotiation of Contract and Sales at the individual hospital, corporate IDN or purchasing group level within the specified account portfolio
- Expedite both near and long term system and procedure pipeline across a specified account portfolio
- Develop & implement strategies for early stage new product launches that accelerate procedures and capital placements
- Implement the customer alignment strategy
- Demonstrate collaborative leadership and influence management
- Develop general executive development activities (round tables, executive sessions, etc.)
- Foster creative solutions and idea sharing for common problems
- Manage key surgeons/customer relationships
- Teach how to build KOL reference and QTI sites for scalability across a specified account portfolio
- Provide clients with product information, demonstrations, etc.
- Active involvement in weekly and quarterly sales planning process
- Manage expenses within budget
Required Knowledge, Skills, and Experience
- Bachelor’s degree or equivalent experience required
- Minimum of 5 years’ experience in the medical device industry
- At least 2 years of Influence and/or Direct Sales Management Experience
- Proven track record of high performance and collaboration in various sales roles
- Strong Account Management and Value Selling
- Proper understanding/knowledge of healthcare trends and French National healthcare network organizations
- Excellent communication, presentation and interpersonal skills
- Fluency in English and local language as appropriate
- Computer literate
- Ability to travel up to 70 %, dependent upon account distribution