Judicial Services Supervisor II
- Summary
The Department of Judicial Administration (DJA), also known as the Superior Court Clerk's Office, is an innovative, forward-looking agency using technology to help perform tasks better, more efficiently and reliably. DJA performs a variety of services for the Court, litigants and the general public. DJA's mission is to provide professional, high-quality Superior Court record services and justice system programs, while ensuring access to justice and integrity in the process.
DJA is seeking a Supervisor for the Caseflow Section at the King County Courthouse in Seattle. The incumbent in this position should be an organized, customer focused, and teamwork oriented leader with both interest and skill in improving processes and inspiring others to succeed.
This position reports directly to the division manager and will supervise approximately 15 staff. Supervised section is responsible for case and document processing and case management for specific case types in the Seattle courthouse.
WHO MAY APPLY: This position is open concurrently to all King County employees and the general public.
WORK LOCATION: This position is based at the King County Courthouse, 516 3rd Ave., Seattle, WA 98104. This position may be required to attend meetings or perform duties at any of our other locations (Maleng Regional Justice Center, 401 4th Ave N, Kent WA or the Juvenile Clerk's Office located at 1211 East Alder St., Seattle, WA).
WORK SCHEDULE: This position is exempt from the provisions of the Fair Labor Standards Act, and is not overtime-eligible. This position is paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek; normally 8:00 a.m. – 5:00 p.m., Monday through Friday. This position may be required to work extended hours to respond to service needs and address any backlogs in order to maintain turnaround time commitments.
ADDITIONAL MATERIALS REQUIRED: A resume, letter of interest and answers to the supplemental questions are required in addition to your application. The Letter of Interest should detail your background and describe how you meet or exceed the requirements listed in this job announcement. (This will be used as a writing sample).
Please note that you can attach multiple documents to your application. Your options are:
*Copy and paste one or more documents into the text resume section of the application.
*Attach multiple documents/files in the resume attachment section.
SELECTION PROCESS: Applications will be screened for qualifications, clarity and completeness. The most competitive applicants may be invited to an interview.
Contact information: Please direct questions about this recruitment to Elvia Hackenmiller at 206-263-9561.- Job Duties
- Supervisory responsibilities: Recommend hiring and train new employees. Review and evaluate employee job performance providing the feedback needed to allow employees to consistently perform at their best. Provide mentoring and coaching to develop employees and provide opportunities for continued learning. Recommend and/or initiate disciplinary action when needed to correct behavior. Provide praise and recognition for a job well done. Assign and monitor section tasks providing direction, setting clear expectations about accuracy and pace of work, and setting priorities. Provide technical expertise to internal staff and also as a liaison to other agencies.
- Daily operations: Ensure adherence to all policies, standards, and procedures. Oversee the data entry requirements for the case and financial management System (KCScript) and the Electronic Court Records (ECR) system. Effectively coordinate staff to cover in-court matters.
- Collaborate with managers and supervisors: Facilitate and participate in meetings. Volunteer for or be an active participant in special project assignments and miscellaneous workgroups and committees. Coordinate and collaborate with managers and other section supervisors to solve problems and keep each other informed about section activities.
- Customer Focused: Respond to customer inquiries both over the phone and in person. Develop solutions to business problems that take the customer needs into account. Lead by example in meeting customer expectations.
- Experience, Qualifications, Knowledge, Skills
- At least 4 years of experience in increasingly responsible job assignments
- Working knowledge of Microsoft Office suite.
- Solid working knowledge of court procedures and legal terminology.
- Demonstrated strong and effective communication skills, including listening, writing and speaking one-on-one and in group settings.
- Demonstrated ability in providing effective leadership, motivation, and direction to staff.
- Proven ability to multi-task, stay organized and plan to effectively meet deadlines and produce high quality work.
- Demonstrated attention to detail and accuracy in work.
- Ability to build effective teams and inspire others toward a common goal
- Experience working with a diverse group of people, respecting differences while building a solid work group.
- Knowledge of process management and experience improving processes.
- Experience developing and effectively maintaining relationships with others to get the job done, solve problems, and cooperate to develop solutions.
- Minimum four years of experience in the areas listed above (or) substituting a degree in public or business administration or a related field plus 2 years of experience (or) any equivalent combination of education and experience that provides the knowledge and experience to meet the job requirements.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01What are some rules to follow for effective communication, and explain why you think they are important? In what instances is written communication better than verbal?02How many years of experience have you had in supervising staff performing high volume, time sensitive data entry?
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03Describe your supervisory experience, the number of employees supervised, and the type of work performed.04Tell us about a successful change where you were instrumental in helping develop and implement that change. What steps did you take to implement and how did you measure success?05Equity and Social Justice (ESJ) is a county initiative that is about promoting fairness, opportunity and eliminating inequities in the workplace. As a supervisor, how would you strive to create equitable opportunities for your staff?06This position requires a resume AND a cover letter. Please verify that you have included a both a resume and cover letter. *Please note that you can attach multiple documents to your application. Your options are: • Copy and paste one or more documents into the text resume section of the application; or • Attach multiple documents/files in the resume attachment section.- Yes
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