Toledo , OH

Recovery Coach

Toledo, OH Full-time
Posted on February 25, 2019

REPORTS TO: Wellness and Recovery Center Coordinator & Wellness and Recovery Manager
FLSA STATUS: This is a part-time non-exempt position (classified 9/2017) For non-exempt employees, overtime hours must be approved in advance.


  • This position uses personal experiences of recovery in a professional capacity to promote hope for a life outside of the framework of mental health services and to support learning about the process of recovery.
  • The Recovery Coach will be responsible for providing recovery/peer services including skills, training, peer support, advocacy and collaboration with mental health providers, wellness planning, linkage to the community, and other supports if requested.
  • The primary goal is to function with compassion as a role model to guests; exhibiting competency in personal recovery and use of coping skills; serve as a consumer advocate, providing consumer information and peer support for guests in a respite setting.
  • The Recovery Coach performs a wide range of tasks to assist guests of all ages (over the age of 18 years old) in regaining independence within the community and mastery over their own recovery process.
  • Work activities include communicating with supervisor and peers; implementing recovery plans with guests; documenting and recording information; establishing and maintaining interpersonal relationships; resolving conflicts and negotiating with others; maintaining professional work environment; and assisting in duties related to maintaining household.
  • This position is funded by a grant obtained through the Lucas County Mental Health and Recovery Services Board.
  • Research has shown that gainful and meaningful employment can enhance recovery from mental illness.
  • The grant for this position requires that the person hired self discloses lived experience with mental illness and/or substance abuse disorder and be in active engagement with his/her recovery. With this background, the individual will possess the ability to perform the duties of this position as a “peer” in recovery.
  • This position receives direction from the WRC Manager to implement the policies of the Board of Directors in carrying out NPI’s Mission Statement.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skill required. Other duties may be required as needed.

Essential tasks include the following:

Wellness and Recovery Center Activities

1. Facilitate activities & groups to enhance guest experience and encourage recovery and overall wellness

2. Support individual sessions with a person-centered model of compassion and support.

3. Assist guest in obtaining services that suit that individual’s recovery needs by providing names of staff, community resources and groups that may be useful. Inform clients about community and natural supports and how to use these in the recovery process.

4. With assistance from the WRC Coordinator, the Recovery Coach will work with guests and other staff to develop a recovery plan based on each guest’s identified goals.

5. Assist in room turnover and basic cleanup to ensure and promote a cleanly, safe environment for all guests.

6. With assistance from WRC Coordinator, the Recovery Coach may be responsible for participating in mealtime procedure, which may include, grocery shopping, assisting in meal preparations, and

Administrative Activities

1. Maintain guest files by daily logging of progress notes regarding issues raised and actions taken.
2. Submit reports (including personnel, critical incident reports, major unusual incidents, etc.) and review reports or problems with superior.

Program Policy Development and Improvement
1. Participates in staff development.
2. Carries out NPI policies and procedures.
3. Participates in agency-wide projects.
4. Performs other related duties as requested.

1. Demographics – Knowledge of the culture and factors of homeless including mental illness, chemical dependency, domestic violence, and economic disenfranchise.
2. Customer Service and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
3. Safety and Security - Knowledge of relevant policies, procedures, and strategies to promote effective protection of guests, data, and property.

1. Service Orientation – Actively looking for ways to help others.
2. Social Perceptiveness - Being aware of others’ reactions and understanding why they react as they do.
3. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
4. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
5. Computer Use - Basic skills with Microsoft Office software.
6. Crisis Management
7. Phone/Emergency Triage


1. Active engagement in recovery (Minimum of two years).
2. Possessing the ability to work with a diverse demographic of customers from all cultures, ethnicities, races and backgrounds.
3. Professional approach to activities and relationships with customers, staff, public, other agency staff and any other persons related to customer.
4. Knowledge of local mental health agencies and related housing organizations.

WRC Recovery Coach Job Description 3
5. Ability to work independently and follow through on assignments with autonomy.
6. Ability to function as part of a team while demonstrating high levels of professional and personal integrity.
7. Maintains professional boundaries with guests and staff.

• Education – High school diploma or GED


The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

  • Sit – up to 6 hours in a regular workday Stand – 4 - 6 hours in a regular workday
  • Climb – 1 – 2 hours in a regular workday Lift up to 40 pounds as needed
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Position requires ability to work both inside and outside as needed.
    Outside work has exposure to rain, snow, heat, cold and traffic fumes on a regular basis. Inside work may involve exposure to household fumes and dust on a regular basis.