Scheduler- Central Scheduling, FT, 9:30am-6pm
North Mississippi Medical Center
Tupelo, MS
Full-time
Administration / Clerical
Posted on May 26, 2022
Customer Service:
- Ensures delivery of outstanding customer service in the performance of assigned duties
- Responsible for scheduling/rescheduling, pre-certifying, and pre-registering patients for appointments, diagnostic tests, and outpatient procedures as ordered by referring physician
- Notifies appropriate personnel when there is a scheduling conflict (i.e. additional appointment, double-booking of appointments)
- Obtains necessary information required for scheduling, pre-certification, and pre-registration
- Obtains and/or verifies patient's demographics, insurance information/eligibility, and benefits
- Responsible for informing patients and/or physician staff of the proper preparation and instructions for the tests ordered
- Notifies patient of the location of the appointment, test, and/or procedure
- Responsible for answering the telephone in a courteous and professional manner
- Maintain effective communication with physician offices and ancillary departments
- Effectively communicate with patient(s) and/or family members
- Records patient information in scheduling system (i.e. SCI)
- Adheres to NMHS/NMMC Policies/Procedures/Guidelines
- Complies with applicable Local/State/Federal policies/procedures/guidelines
- High School Diploma or equivalent; required
- Minimum of 1 year medical insurance/medical terminology experience; preferred
- Hospital or medical setting; desired
- Excellent customer services and communication (written and verbal) skills; required
- Working knowledge computers and software programs (i.e. Microsoft Office Suite); required
- Knowledge of office equipment such as telephone and fax machine; required
- Strong interpersonal skills; required