Collections Specialist

United Collection Bureau Inc   Toledo, OH   Full-time     Finance
Posted on September 24, 2021

United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services businesses and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer-based training, and generous benefit programs. Come join our team of experts!

Collections Specialist

As a Collections Specialist, you will handle inbound and outbound calls, examine each person's financial situation, and negotiate and set up payment arrangements according to their situation.

Duties and Responsibilities

  • Contact consumers informing them they have delinquent accounts
  • Negotiate the best possible payment arrangement. The process involves reviewing account information in the collection software system, and asking questions of the consumer to better understand perceived obstacles to payment
  • Document all communications and process account adjustments
  • Maintain call quality and productivity measures
  • Maintain a positive, problem-solving approach and encourage collaborative relationships within a team environment Skills Required
  • Driven by commissions
  • Professional phone etiquette
  • Strong typing skills
  • Strong problem-solving skills
  • Basic computer skills
  • Organizational skills
  • High School Diploma/GED Equivalent
  • Bilingual (English/Spanish) is a plus

Pay: $12.00 - $15.00 per hour plus commission bonus