Collections Specialist
United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services businesses and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer-based training, and generous benefit programs. Come join our team of experts!
Collections Specialist
As a Collections Specialist, you will handle inbound and outbound calls, examine each person's financial situation, and negotiate and set up payment arrangements according to their situation.
Duties and Responsibilities
- Contact consumers informing them they have delinquent accounts
- Negotiate the best possible payment arrangement. The process involves reviewing account information in the collection software system, and asking questions of the consumer to better understand perceived obstacles to payment
- Document all communications and process account adjustments
- Maintain call quality and productivity measures
- Maintain a positive, problem-solving approach and encourage collaborative relationships within a team environment Skills Required
- Driven by commissions
- Professional phone etiquette
- Strong typing skills
- Strong problem-solving skills
- Basic computer skills
- Organizational skills
- High School Diploma/GED Equivalent
- Bilingual (English/Spanish) is a plus
Pay: $12.00 - $15.00 per hour plus commission bonus