PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2
Req #: | 169205 |
Department: | UWMC 5SA Cardiothoracic ICU |
Job Location: | UW Medical Center |
Posting Date: | 06/25/2019 |
Closing Info: | Open Until Filled |
Salary: | 80% of $2,832.00 to $3,935.00 per month |
Union Position: | Yes |
Shift: | Evening Shift |
Notes: | The shift for this position is Monday through Thursday from 3:00pm to 11:30pm |
The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
UWMC 5SA CARDIOTHORACIC ICU has an outstanding opportunity for a PART-TIME PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (80%, Evening Shifts). The Patient Services Specialist (PSS) is the front-line customer service and support person for each unit.
The PSS is responsible for the following:
- Providing patient-focused care using a customer service approach, and effective communication with medical staff, patients, visitors, and other medical center departments to facilitate patient care.
- Transcription of physician orders using the UWMC transcription policy to assure completeness, accuracy, and timeliness.
- Coordinating unit activities by acting as the communications center for the nursing unit.
- Handling unit paperwork, including patient chart maintenance and patient information/orders.
- Operating multiple-line telephone system.
- Accessing and entering information in several patient databases.
- Participating in non-nursing unit activities.
- The person in this role partners in the orientation and training of support staff, nursing, medical students, and Patient Services Specialists. These responsibilities are often carried out simultaneously and with constant interruptions.
Additional PSS duties include:
Reception Activities:
- Ensure smooth patient flow by paying attention to and communicating unusual events such as late arrivals and extended wait times.
- Review clinic schedule daily to identify failed patient appointments and notify patient according to clinic-specific procedures.
- Obtain patient demographic information and insurance information accurately and legibly.
- Respond to patients’ needs and concerns as appropriate. Investigates complaints and works with office manager to find solutions.
- Provide general patient services, such as directions, parking garage validation, calling for transportation, etc.
- May accept and process patient payments (co-pays, deposits, etc.)
Appointment Scheduling:
- Schedule appointments consistent with patient needs and clinic scheduling guidelines, including collecting patient demographic information.
- Assemble and send appointment and other information to patients and other customers.
- Maintain current and accurate system by entering canceled and rescheduled appointments and make every effort to fill all available slots.
- Coordinate and schedule ancillary appointments and consult appointments as appropriate.
Telephone Support:
- Answer the telephone in a professional and courteous manner according to UWMC standards; direct calls as appropriate.
- Using clinic guidelines, make telephone assessment of patient problem and severity of condition. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, using appropriate documentation tools.
- Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community.
- Communicate basic information to patients such as insurance, parking, driving directions, etc.
Referral Coordination:
- Coordinate information and communication among clinics, providers, managed care plans, insurance companies and patients.
- Coordinate referrals and managed care components of care delivery to enhance service to patients and ensure reimbursement to clinic.
- Obtain and verify necessary documentation ensuring patient care is covered by insurance plan, and/or to determine level of coverage and requirements for accessing benefits.
- Maintain ongoing documentation, tracking authorized referrals.
- Review referral and authorization forms for completeness and legibility. Distribute.
Medical Record Activities:
- Review daily schedules system to identify required medical record requests.
- Order and coordinate medical records as needed.
- Track medical records and distribute.
- Prepare medical record according to unit-specific procedures for patient visit.
- Assemble and maintain satellite medical records according to unit specific procedures.
Billing Activities:
- Verify patient insurance status and confirm authorization for current services.
• PATIENT SERVICES SPECIALIST 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
• PATIENT SERVICES SPECIALIST 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.